Frequently Asked Questions
Everything you need to know about your Ruko electronics experience.
What is the standard shipping time for Ruko electronics?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do your products come with a manufacturer warranty?
Yes, all Ruko electronic devices include a comprehensive 12-month limited warranty covering hardware defects and technical malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
Are Ruko devices compatible with international voltage standards?
Most of our products are designed for universal use (110V-240V). However, we recommend checking the specific product specifications page before purchasing for international use.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.